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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of isabel Gomez

isabel Gomez

November 27, 2024

5  out of  5
rating by isabel Gomez
"I'm rating Kevin Smiths' office 5 star review. Martha is always professional & efficient in helping me & answering all my policies questions. I highly recommend this office."
We responded:
"We're thrilled to have met your expectations, Isabel. Your satisfaction is our top priority, and we're glad we could provide you with the service you deserve."
Profile photo of Nathaniel Guzman (Nate)

Nathaniel Guzman (Nate)

November 27, 2024

5  out of  5
rating by Nathaniel Guzman (Nate)
"Amazing Customer Service!!!"
We responded:
"Thank you, Nate! If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your trust in our services."
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Esme Ortiz

November 27, 2024

5  out of  5
rating by Esme Ortiz
"Maria did a great job helping me with insure my new vehicle, made the process fast and easy! Thanks!"
We responded:
"Thank you for the positive comments and great rating, Esme! My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency."
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Lourdes Hernandez

November 27, 2024

5  out of  5
rating by Lourdes Hernandez
"Maria Ortiz thank you so much for your great assistance in all my questions about my insurance and the great attitude you respond to them!"
We responded:
"Lourdes, if you have any questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your trust in our services."
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Alma Cano

November 27, 2024

5  out of  5
rating by Alma Cano
"Maria was very helpful and answered all my questions"
We responded:
"Thank you for the five-star rating, Alma! We appreciate your positive feedback and are delighted to know you had a great experience with us."
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swag

November 26, 2024

5  out of  5
rating by swag
"Been with this company for many years, all have been enjoyful! Martha is a wonderful person."
We responded:
"Thank you for your feedback. It is much appreciated, and I will be sure to review with the team! "
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Debbie Cassell

November 26, 2024

5  out of  5
rating by Debbie Cassell
"I have been with Kevin Smith State Farm Agency for over 18 years. I have always had a good experience. Maria contacted me and took the time to re-evaluate my insurance for a lower rate. Maria was very pleasant and I was pleased with the outcome."
We responded:
"Debbie, Thank you for the kind words. We have worked together for a long time and you have always been a valued client. Glad Maria was able to assist you and as always, just let us know if you need anything further. "
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David Kowalski

November 22, 2024

5  out of  5
rating by David Kowalski
"Exceptional service from a team that treats you like family!"
We responded:
"We look forward to serving you again in the future, David. Thank you for choosing us, and we're grateful for the opportunity to assist you with your needs. "
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Dominique Lopez

November 22, 2024

5  out of  5
rating by Dominique Lopez
"Always a pleasure coming in and seeing my favorite ladies . Martha and Maria are both always so helpful and quick with what we need . They always have the answer. I love coming here. Thank you state farm for having these two ladies ."
We responded:
"Thank you, Dominique! If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your trust in our services."
Profile photo of Deziree Lopez

Deziree Lopez

November 22, 2024

5  out of  5
rating by Deziree Lopez
"Martha and Maria were amazing and so patient with helping me out! Highly recommend coming here!!"
We responded:
"We're thrilled to have met your expectations, Deziree. Your satisfaction is our top priority, and we're glad we could provide you with the service you deserve."
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Alex Armenta

November 22, 2024

5  out of  5
rating by Alex Armenta
"Maria was so kind and patient with me as she was helping me get quotes for what I needed. We need more associates like her in the customer service industry."
We responded:
"There's no better compliment than hearing a great review about our staff, Alex. Thank you for putting your trust in our agency"
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Ernest Johnson

November 21, 2024

5  out of  5
rating by Ernest Johnson
"Provided great customer service in checking policy updates and payments."
We responded:
"Thank you so much for your business and your awesome 5-star review, Ernest! My office is always available to help with any of your insurance needs!"
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Bruce Barkley

November 19, 2024

5  out of  5
rating by Bruce Barkley
"I have had insurance with Kevin‘s business for many years. He is an outstanding agent and would recommend his agency to anyone."
We responded:
"Thank you Bruce, it has been a pleasure working with you and your family all these years. You are truly a valued client! "
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R

November 12, 2024

5  out of  5
rating by R
"Kevin and his staff are the best of the best! Providing professional yet personal services that meet all my insurance needs, while treating me like family…. For years now, I never worry about insurance because you’re on top of it FOR me. …and there when I needed you! A Big THANK YOU!!!! I highly recommend Kevin Smith & his staff to everyone!"
We responded:
"Thank you so much for the kind words. We strive to do our best to make insurance as easy as possible for all our clients. If you ever need anything further, as you stated, just contact us, we are there for you!!!"
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Katie Goodwin

November 6, 2024

5  out of  5
rating by Katie Goodwin
"Martha was very sweet, kind and, helpful."
We responded:
"Katie, Thank you for the kind words. Martha, as everyone in my office, strives to make your insurance experience as simple and friendly as possible. We appreciate your honest feedback and your business. "
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gotarodeohorse

June 29, 2024

5  out of  5
rating by gotarodeohorse
"Great insurance agent, him and his team will go above and beyond for your home, business or vehicles. Offers very competitive rates and has beat all the other agents I was getting quotes from."
We responded:
"Thank you for your fantastic review! We're delighted to hear that our team has exceeded your expectations and provided you with competitive rates. It's our goal to go above and beyond for our clients, and we're thrilled to have earned your trust. If you need any further assistance with your home, business, or vehicle insurance, please don't hesitate to reach out. "
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Chynna B

June 3, 2024

1  out of  5
rating by Chynna B
"Finally gave up on this provider after thirteen years. I shouldn’t have to mentally prepare myself for how unnecessarily rude and dismissive the women who work here are. The second you say something that they don’t quite catch or need to follow up on, the condescending attitude jumps out at you. Maria and Martha have driven me away with their unfriendliness. Customer service has declined immensely and I’m pleased to take my business elsewhere. State Farm rates are fine and are not reflected in my single star review. My coverage has been more than adequate for the past 13 years and the only negative has been this office over the past year or so. Not sure how to reply to the reply so I’ll edit… My unpleasant interaction was in the fall and I have been extremely avoidant since then because of it. I had a lot of trouble with traveling often and getting my new Drive Safe set up (totally my bad because I was never around my mailbox and was slacking on the set up) but every call I made about only ended in rude, condescending, and unhelpful responses from Martha. “What do you MEAN? What do you MEAN by that?” as if I was spewing utter nonsense when all I was doing was asking questions and looking for a solution so I wouldn’t goof my coverage twice in one year! I am not a perfect customer, but I sure as hell am not rude. More recently I asked if Jesus still worked at your location and Maria answered like I was a bonehead for even inquiring. I have emails from the guy - he worked there in 2018 and I was only curious. He was very polite and I was wondering if maybe a pleasant experience was still viable at your location. She didn’t have to be catty and let me know that she’s NEVER known a Jesus that works there. Just say no, girlie! That’s as far as I’ll go to justify my decision to leave Statefarm. I’ve had nothing but pleasant interactions with my new provider and also was treated kindly by other offices while browsing around. An unpleasant attitude is not the norm, and shouldn’t be in an industry that is meant to HELP people. At the end of the day, a barrage of bad reviews cannot simply always fall on the customers. The customer is not always right and is not always perfect, but insurance can get confusing and overwhelming and you don’t have to be rude and ruin their day about it!"
We responded:
"Chynna, I am very sorry about your most recent experience with our office. I have reviewed all interaction logs and have spoken with the team in depth about any and all conversations we have had with you and I am not sure where we let you down? Outside of a recent vehicle change request, we have had very little communication with you regarding any insurance matters. I show we were attempting to finalize your vehicle change but all the information needed was not with you at the time and you were going to get back to us. I am not sure where the breakdown is but definitely want to do our best to change your experience and help you in any way possible. Please feel free to reach out and give us more specific information on what we did that upset you. Your business is important to us, and we want to do our best to change your experience."
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adrienne mora

May 23, 2024

2  out of  5
rating by adrienne mora
"I called this office for a quote. And unfortunately missed the first call. Another woman answered when I called back and Maria had already left the office for the day. I was told that I would receive a call back and no call was received until I called. My car insurance situation is a little tricky which is why I needed to call and speak to someone in person. Maria was not helpful and not pleasant to speak with. I will be choosing a different agency to Cary insurance with."
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JENNIFER CARTER

May 2, 2024

5  out of  5
rating by JENNIFER CARTER
"I have been with State Farm for 15 plus years and their customer service is outstanding. They are prompt with their responses and very informative when it comes to my questions. I have checked over the years to see if I could get better rates and Kevin's office has always been the best with their rates. Couldn't recommend them enough."
We responded:
"Jennifer - Thank you for trusting us with your insurance needs for all these years. We are always here to help!"
Profile photo of Dan Jecminek

Dan Jecminek

April 25, 2024

5  out of  5
rating by Dan Jecminek
"Recently purchased a home. Martha gave us professional, fast and friendly service to get us the insurance binder very quickly. There is no doubt she is experienced and is very customer oriented. We have had State Farm insurance for 50 years in auto, life and fire. I highly recommend Martha and the Kevin Smith team."
We responded:
"Thank you so much, Dan, for your wonderful review! We're thrilled to hear that you received professional, fast, and friendly service from our team to secure your insurance binder quickly for your new home. It's fantastic to know that our experience and customer-oriented approach made your experience a positive one. We're honored to have served you for 50 years across multiple insurance needs, and we truly appreciate your continued trust and loyalty. Your recommendation means the world to us, and we'll be sure to pass along your kind words to our team."
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zaffar yaqubi

April 12, 2024

1  out of  5
rating by zaffar yaqubi
"The worst place, never try. Unprofessional employees"
We responded:
"Zaffar, I am very sorry for your experience and to be honest understand your frustration. Insurance can be complicated at times, and when someone doesn’t understand the exact information we need to give a complete and accurate quote, it can become overwhelming. There are many factors that go into quoting insurance and I would be happy to discuss this with you further. If you decide to provide the additional information needed, we would love the opportunity to work with you. "
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martha gonzalez

January 30, 2024

5  out of  5
rating by martha gonzalez
"He’s very knowledgeable in auto, life, home and business accounts. He’s very Down to earth and has a friendly staff"
We responded:
"Thank you for your kind words, Martha! We appreciate your compliment and positive review. We're glad you find our team down-to-earth and friendly. If there's anything more we can assist you with, please feel free to reach out."
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Bruce

December 20, 2023

1  out of  5
rating by Bruce
"I have been with this place for a year now. Customer service isn't great, so I requested a transfer to another office, and I am still waiting to hear back."
We responded:
"Bruce, I am very sorry your experience with my office didn't work out. We tried very hard to find a way to accommodate your request, it just wasn’t within State Farm guidelines. We have appreciated your business this last year, and if you want to transfer just call the office and we will make this happen. "
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Maya Padil

October 3, 2023

1  out of  5
rating by Maya Padil
"No stars. If you can go to a different office! I hope you never have to resolve an issue with Maria and Martha. They will start yelling and become unprofessional. My mom uses this company. I really haven't had issues with insurance just with the workers here.There is nothing to discuss with any institution, since nothing ever existed I have no payments and NEVER have . My mother has never had any payments either. Information is incorrect. An email was sent in the matter to you."
We responded:
"Maya, we appreciate your feedback for our agency and we’re disappointed to hear that you had a negative experience working with us. As we discussed, some of the issues with your payments need to be sorted out between your financial institutions and your mom. "
Profile photo of Emmanuel G

Emmanuel G

July 14, 2022

1  out of  5
rating by Emmanuel G
"Should have paid more attention to the reviews.. Because something has changed In This office in the last year, before Kevin Smith was a great office to get insurance taking care of. Now they never answer the phone when going down there and apron entering no one no longer greets you, but they do have some people there to ignore you. Also sat in the waiting area for 20 minutes listening to the insurance lady talk about her brother and filing her tax’s and filing for extension I could go on but in a nut shell I felted uncomfortable so I left and went down the street to another company. And yes I found a cheaper payment with same coverage. So it all worked out ."
We responded:
"Emmanuel, I totally apologize for your experience today. It is neve r my expectation for clients to have this type of experience. I spoke to your wife Jaclyn and after discussing what happened she said she understood and will stay with my office. We are planning on meeting in the next week or so to review everything and insure you happy again. I am again sorry. I gave Jaclyn a direct email to me, so if you guys have any concerns maybe try that first. Thanks for the opportunity to remain your agent!"