State Farm® Insurance Agent Kevin Smith
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
gotarodeohorse
June 29, 2024
"Great insurance agent, him and his team will go above and beyond for your home, business or vehicles. Offers very competitive rates and has beat all the other agents I was getting quotes from."
"Thank you for your fantastic review! We're delighted to hear that our team has exceeded your expectations and provided you with competitive rates. It's our goal to go above and beyond for our clients, and we're thrilled to have earned your trust. If you need any further assistance with your home, business, or vehicle insurance, please don't hesitate to reach out. "
Chynna B
June 3, 2024
"Finally gave up on this provider after thirteen years. I shouldn’t have to mentally prepare myself for how unnecessarily rude and dismissive the women who work here are. The second you say something that they don’t quite catch or need to follow up on, the condescending attitude jumps out at you. Maria and Martha have driven me away with their unfriendliness. Customer service has declined immensely and I’m pleased to take my business elsewhere. State Farm rates are fine and are not reflected in my single star review. My coverage has been more than adequate for the past 13 years and the only negative has been this office over the past year or so. Not sure how to reply to the reply so I’ll edit… My unpleasant interaction was in the fall and I have been extremely avoidant since then because of it. I had a lot of trouble with traveling often and getting my new Drive Safe set up (totally my bad because I was never around my mailbox and was slacking on the set up) but every call I made about only ended in rude, condescending, and unhelpful responses from Martha. “What do you MEAN? What do you MEAN by that?” as if I was spewing utter nonsense when all I was doing was asking questions and looking for a solution so I wouldn’t goof my coverage twice in one year! I am not a perfect customer, but I sure as hell am not rude. More recently I asked if Jesus still worked at your location and Maria answered like I was a bonehead for even inquiring. I have emails from the guy - he worked there in 2018 and I was only curious. He was very polite and I was wondering if maybe a pleasant experience was still viable at your location. She didn’t have to be catty and let me know that she’s NEVER known a Jesus that works there. Just say no, girlie! That’s as far as I’ll go to justify my decision to leave Statefarm. I’ve had nothing but pleasant interactions with my new provider and also was treated kindly by other offices while browsing around. An unpleasant attitude is not the norm, and shouldn’t be in an industry that is meant to HELP people. At the end of the day, a barrage of bad reviews cannot simply always fall on the customers. The customer is not always right and is not always perfect, but insurance can get confusing and overwhelming and you don’t have to be rude and ruin their day about it!"
"Chynna, I am very sorry about your most recent experience with our office. I have reviewed all interaction logs and have spoken with the team in depth about any and all conversations we have had with you and I am not sure where we let you down? Outside of a recent vehicle change request, we have had very little communication with you regarding any insurance matters. I show we were attempting to finalize your vehicle change but all the information needed was not with you at the time and you were going to get back to us. I am not sure where the breakdown is but definitely want to do our best to change your experience and help you in any way possible. Please feel free to reach out and give us more specific information on what we did that upset you. Your business is important to us, and we want to do our best to change your experience."
adrienne mora
May 23, 2024
"I called this office for a quote. And unfortunately missed the first call. Another woman answered when I called back and Maria had already left the office for the day. I was told that I would receive a call back and no call was received until I called. My car insurance situation is a little tricky which is why I needed to call and speak to someone in person. Maria was not helpful and not pleasant to speak with. I will be choosing a different agency to Cary insurance with."
JENNIFER CARTER
May 2, 2024
"I have been with State Farm for 15 plus years and their customer service is outstanding. They are prompt with their responses and very informative when it comes to my questions. I have checked over the years to see if I could get better rates and Kevin's office has always been the best with their rates. Couldn't recommend them enough."
"Jennifer - Thank you for trusting us with your insurance needs for all these years. We are always here to help!"
Dan Jecminek
April 25, 2024
"Recently purchased a home. Martha gave us professional, fast and friendly service to get us the insurance binder very quickly. There is no doubt she is experienced and is very customer oriented. We have had State Farm insurance for 50 years in auto, life and fire. I highly recommend Martha and the Kevin Smith team."
"Thank you so much, Dan, for your wonderful review! We're thrilled to hear that you received professional, fast, and friendly service from our team to secure your insurance binder quickly for your new home. It's fantastic to know that our experience and customer-oriented approach made your experience a positive one. We're honored to have served you for 50 years across multiple insurance needs, and we truly appreciate your continued trust and loyalty. Your recommendation means the world to us, and we'll be sure to pass along your kind words to our team."
zaffar yaqubi
April 12, 2024
"The worst place, never try. Unprofessional employees"
"Zaffar, I am very sorry for your experience and to be honest understand your frustration. Insurance can be complicated at times, and when someone doesn’t understand the exact information we need to give a complete and accurate quote, it can become overwhelming. There are many factors that go into quoting insurance and I would be happy to discuss this with you further. If you decide to provide the additional information needed, we would love the opportunity to work with you. "
martha gonzalez
January 30, 2024
"He’s very knowledgeable in auto, life, home and business accounts. He’s very Down to earth and has a friendly staff"
"Thank you for your kind words, Martha! We appreciate your compliment and positive review. We're glad you find our team down-to-earth and friendly. If there's anything more we can assist you with, please feel free to reach out."
Bruce
December 20, 2023
"I have been with this place for a year now. Customer service isn't great, so I requested a transfer to another office, and I am still waiting to hear back."
"Bruce, I am very sorry your experience with my office didn't work out. We tried very hard to find a way to accommodate your request, it just wasn’t within State Farm guidelines. We have appreciated your business this last year, and if you want to transfer just call the office and we will make this happen. "
Maya Padil
October 3, 2023
"No stars. If you can go to a different office! I hope you never have to resolve an issue with Maria and Martha. They will start yelling and become unprofessional. My mom uses this company. I really haven't had issues with insurance just with the workers here.There is nothing to discuss with any institution, since nothing ever existed I have no payments and NEVER have . My mother has never had any payments either. Information is incorrect. An email was sent in the matter to you."
"Maya, we appreciate your feedback for our agency and we’re disappointed to hear that you had a negative experience working with us. As we discussed, some of the issues with your payments need to be sorted out between your financial institutions and your mom. "
Emmanuel G
July 14, 2022
"Should have paid more attention to the reviews.. Because something has changed In This office in the last year, before Kevin Smith was a great office to get insurance taking care of. Now they never answer the phone when going down there and apron entering no one no longer greets you, but they do have some people there to ignore you. Also sat in the waiting area for 20 minutes listening to the insurance lady talk about her brother and filing her tax’s and filing for extension I could go on but in a nut shell I felted uncomfortable so I left and went down the street to another company. And yes I found a cheaper payment with same coverage. So it all worked out ."
"Emmanuel, I totally apologize for your experience today. It is neve r my expectation for clients to have this type of experience. I spoke to your wife Jaclyn and after discussing what happened she said she understood and will stay with my office. We are planning on meeting in the next week or so to review everything and insure you happy again. I am again sorry. I gave Jaclyn a direct email to me, so if you guys have any concerns maybe try that first. Thanks for the opportunity to remain your agent!"
John Jordan
February 16, 2022
"Dropped us after we had been loyal for over 15 years for to unfortunate accidents. Much better and more affordable coverage now, would never recommend our ever go back. Never wanted to answer questions directly or help out. So a "claim" for a windshield, I had a kid who had 2 fender benders that shouldn't have been dealt with but he's a kid and was scared, then he had an accident that was his fault. You can say whatever you want but you don't care about people and made that clear by not answering questions when I had issues with another insurance company when the other driver was at fault. But, you sleep well on that pile of 💰 and "Be Safe""
"John, I totally understand your frustration, you and your family have always been a valued client. Unfortunately you had 7 claims since 12/2019. As soon as I saw that Corporate was non-renewing your account, I reached out to see what we could do to save your account. When we were unsuccessful my office notified you way in advance of the cancellation date to give you the best opportunity to find coverage elsewhere. I am really sorry to lose you, but am happy you were able to find better more affordable coverage elsewhere before the policies cancelled. If there is anything we can do to help you in the future feel free to contact us. Stay safe!"
Regan McCarthy
August 24, 2021
"Extremely poor customer service after doing 16+ years with this office. Whether filing a claim or communication with myself as a customer. Most recently we didn’t update a new debit card by accident for auto pay and did not get our insurance payment in. Take complete responsibility for not getting my payment in but come to find out the business dropped our insurance and notified us by mail only. When asked I was told we received 3 phone calls by the secretary which never happened. When speaking with Kevin he advised his office didn’t have the time to pick up the phone and inquire as to what the problem was with the payment. Again my responsibility for not making the payment or confirming it but from the customer service side it would have been really nice to at least get a phone call after paying this company so much money over the years. In my experience I did not feel like a valued customer and ultimately just a number. Extremely disappointed and we will not be spending another dime at this office"
"Regan, Thank you for your follow up to our conversation. As we discussed I do value you and your business as I do all my clients and I understand that sometimes life gets in the way and payments can get overlooked. This is why State Farm and my office have systems in place to notify our clients when a bill is due. We send out 3 notifications by mail and my office sent you a text message about the past due bill. We try very hard to make sure that our clients are notified when these situations arise. As I stated in our conversation, I am more than willing to work with you to try and reinstate your policies should you change your mind and want my help."
Joen / Cindi Clients
June 11, 2021
"Representative, Ms. Martha Gonzalez goes above and beyond to assist you with your insurance needs. Very professional, honest and helpful!"
"Thanks for the kind words for Martha and the great rating!! We appreciate you and your business."
Jordan Wright
June 13, 2020
"What a great group of positive and helpful agents. If I have any questions or something has occurred with my insurance policy Kevin will contact me personally and also texts me! Such a great company and so glad I found them!"
"Jordan - Thank you so much for taking the time to leave us a review! My team and I truly appreciate it!"
Jordan Smith
June 8, 2020
"For the past 12 years I have used Kevin Smith State Farm for my insurance needs. Since starting with this agent I have gone through several stages in my life, from moving on to my own plan from my parents to setting up life insurance for my newborn son. Kevin Smith State Farm helped me every step along the way. Even when I was involved in an accident they were more concerned with my wellbeing rather than the bottom line. If you want an agent that cares about his clients, go with Kevin Smith, otherwise get ready to just be another number in a call center."
"Jordan - Thank you so much for taking the time to leave us such a wonderful review! It means a lot to us!"
Property DIrector Old Account
May 6, 2020
"Kevin has been our State Farm Agent for more than 30 years. He has walked us thru many phases over the years including primary housing, investment, second home, kids driving , accidents, and claims. I have always felt like I had an agent who had my best interest in mind. He has also been able to assemble a very impressive staff which is a direct reflection of his management style."
"Gary - My team and I really appreciate your kind words. Thank you for being a loyal customer for so many years."
Marty Trejo
April 17, 2020
"Kevin & his staff have been good partners for me for many years; during my low & high periods of my life. I enjoy feeling part of a family when interacting with Kevin’s team. I highly recommend Kevins office & I expect to be with him for many years to come. Thanks Kevin!!"
"Marty - We really appreciate such a great review and recommendation. Thank you for trusting us with your insurance needs. We are happy to have you as part of the State Farm family."
George Burgess
March 25, 2020
"Want to say thank you to Angelica and Kevin. Its great to know this state farm office takes care of its customers. I had a issue and contacted Angelica she informed me that she would have it taken care of and submitted that day. Unfortunate- I had to have a a tow, lucky for me it just took one phone call with Angelica and everything was squared away with my claim. This a a great state farm office"
"George - Thank you for such a great review and recommendation. My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency."
Carleigh Silvers
March 20, 2020
"I have been working with Raul for my car insurance and he is awesome!! I emailed him about switching my policy and within minutes he got back to me and had it switched over! Response time was very quick especially right now given the current state our world is in. Would highly recommend them and Raul!!"
"Carleigh - Thank you for such a wonderful review and recommendation. Raul is a valuable member of our team and I'm so happy to hear that he was able to assist you. We really appreciate your business!"
Katrina Canon
January 23, 2020
"Never got a call back. Left a message a week ago."
"Katrina - I’ve tried to locate you in our system but I couldn’t find any information. It may be possible that this review was intended for a different agency. We strive to provide excellent customer service and return all calls promptly. If there’s anything that we can help you with, please email me at kevin.smith.hla1@statefarm.com or contact our office at 623-932-7972."
Donald Zimmerman
January 9, 2020
"Kevin is a great insurance agent. Very knowledgeable, compassionate and helpful with all our insurance needs."
"Donald - Thank you for taking the time to leave us this glowing review! I value your opinion and business!"
Soldier of God
April 16, 2019
"I stopped in to the office and met with Angelica Palominos (personal account representative). Angelica was very professional and helped me get the best insurance policy for my needs. While I was there Kevin Smith (owner/agent) went out of his way to meet me and to make sure I was being taken care of. I would definitely recommend this State Farm office for anyone looking for a pleasant experience and knowledgeable staff."
"Fabian - Thank you so much for your awesome feedback! My team and I are here always ready to help with any of your insurance needs!"
S Smith
April 12, 2019
"Great office staff is always there for my needs!"
"Thank you for your review and 5 star rating!~Kevin"
Anthony Perry
February 9, 2019
"Kevin is more like a friend than an agent. I wouldn't dream of taking my insurance business to anyone else. I trust Kevin implicitly."
"Anthony - I appreciate your wonderful feedback so much! Thank you for taking the time to leave us a review!"
Ben & Crysta Poulsen
January 8, 2019
"Kevin Smith and his office are the absolute best! I have known Kevin for over 20 years and go to him with all of my insurance needs. I can honestly say that the customer service I receive from him and his team is top notch. They are always professional, courteous and knowledgeable. You can get insurance from anywhere; you can only get the one-of-a-kind service you deserved from Kevin and his team!!"
"Ben & Crysta - Thank you so much for your wonderful review and very kind words. My team and I are always here ready to help with any of your insurance and financial needs."