State Farm® Insurance Agent Kevin Smith

"I'm rating Kevin Smiths' office 5 star review. Martha is always professional & efficient in helping me & answering all my policies questions. I highly recommend this office."

"Amazing Customer Service!!!"

"Maria did a great job helping me with insure my new vehicle, made the process fast and easy! Thanks!"

"Maria Ortiz thank you so much for your great assistance in all my questions about my insurance and the great attitude you respond to them!"

"Maria was very helpful and answered all my questions"

"Been with this company for many years, all have been enjoyful! Martha is a wonderful person."

"I have been with Kevin Smith State Farm Agency for over 18 years. I have always had a good experience. Maria contacted me and took the time to re-evaluate my insurance for a lower rate. Maria was very pleasant and I was pleased with the outcome."

"Exceptional service from a team that treats you like family!"

"Always a pleasure coming in and seeing my favorite ladies . Martha and Maria are both always so helpful and quick with what we need . They always have the answer. I love coming here. Thank you state farm for having these two ladies ."

"Martha and Maria were amazing and so patient with helping me out! Highly recommend coming here!!"

"Maria was so kind and patient with me as she was helping me get quotes for what I needed. We need more associates like her in the customer service industry."

"Provided great customer service in checking policy updates and payments."

"I have had insurance with Kevin‘s business for many years. He is an outstanding agent and would recommend his agency to anyone."

"Kevin and his staff are the best of the best! Providing professional yet personal services that meet all my insurance needs, while treating me like family…. For years now, I never worry about insurance because you’re on top of it FOR me. …and there when I needed you! A Big THANK YOU!!!! I highly recommend Kevin Smith & his staff to everyone!"

"Martha was very sweet, kind and, helpful."

"Great insurance agent, him and his team will go above and beyond for your home, business or vehicles. Offers very competitive rates and has beat all the other agents I was getting quotes from."

"Finally gave up on this provider after thirteen years. I shouldn’t have to mentally prepare myself for how unnecessarily rude and dismissive the women who work here are. The second you say something that they don’t quite catch or need to follow up on, the condescending attitude jumps out at you. Maria and Martha have driven me away with their unfriendliness. Customer service has declined immensely and I’m pleased to take my business elsewhere. State Farm rates are fine and are not reflected in my single star review. My coverage has been more than adequate for the past 13 years and the only negative has been this office over the past year or so. Not sure how to reply to the reply so I’ll edit… My unpleasant interaction was in the fall and I have been extremely avoidant since then because of it. I had a lot of trouble with traveling often and getting my new Drive Safe set up (totally my bad because I was never around my mailbox and was slacking on the set up) but every call I made about only ended in rude, condescending, and unhelpful responses from Martha. “What do you MEAN? What do you MEAN by that?” as if I was spewing utter nonsense when all I was doing was asking questions and looking for a solution so I wouldn’t goof my coverage twice in one year! I am not a perfect customer, but I sure as hell am not rude. More recently I asked if Jesus still worked at your location and Maria answered like I was a bonehead for even inquiring. I have emails from the guy - he worked there in 2018 and I was only curious. He was very polite and I was wondering if maybe a pleasant experience was still viable at your location. She didn’t have to be catty and let me know that she’s NEVER known a Jesus that works there. Just say no, girlie! That’s as far as I’ll go to justify my decision to leave Statefarm. I’ve had nothing but pleasant interactions with my new provider and also was treated kindly by other offices while browsing around. An unpleasant attitude is not the norm, and shouldn’t be in an industry that is meant to HELP people. At the end of the day, a barrage of bad reviews cannot simply always fall on the customers. The customer is not always right and is not always perfect, but insurance can get confusing and overwhelming and you don’t have to be rude and ruin their day about it!"

"I called this office for a quote. And unfortunately missed the first call. Another woman answered when I called back and Maria had already left the office for the day. I was told that I would receive a call back and no call was received until I called. My car insurance situation is a little tricky which is why I needed to call and speak to someone in person. Maria was not helpful and not pleasant to speak with. I will be choosing a different agency to Cary insurance with."

"I have been with State Farm for 15 plus years and their customer service is outstanding. They are prompt with their responses and very informative when it comes to my questions. I have checked over the years to see if I could get better rates and Kevin's office has always been the best with their rates. Couldn't recommend them enough."

"Recently purchased a home. Martha gave us professional, fast and friendly service to get us the insurance binder very quickly. There is no doubt she is experienced and is very customer oriented. We have had State Farm insurance for 50 years in auto, life and fire. I highly recommend Martha and the Kevin Smith team."

"The worst place, never try. Unprofessional employees"

"He’s very knowledgeable in auto, life, home and business accounts. He’s very Down to earth and has a friendly staff"

"I have been with this place for a year now. Customer service isn't great, so I requested a transfer to another office, and I am still waiting to hear back."

"No stars. If you can go to a different office! I hope you never have to resolve an issue with Maria and Martha. They will start yelling and become unprofessional. My mom uses this company. I really haven't had issues with insurance just with the workers here.There is nothing to discuss with any institution, since nothing ever existed I have no payments and NEVER have . My mother has never had any payments either. Information is incorrect. An email was sent in the matter to you."

"Should have paid more attention to the reviews.. Because something has changed In This office in the last year, before Kevin Smith was a great office to get insurance taking care of. Now they never answer the phone when going down there and apron entering no one no longer greets you, but they do have some people there to ignore you. Also sat in the waiting area for 20 minutes listening to the insurance lady talk about her brother and filing her tax’s and filing for extension I could go on but in a nut shell I felted uncomfortable so I left and went down the street to another company. And yes I found a cheaper payment with same coverage. So it all worked out ."